How do I return or exchange an item?
To initiate a return, please submit a request for a Return Authorization by contacting our Customer Care team to assist you with the return process.
Can I cancel or modify my order?
Modifying or canceling an order is possible so long as the merchandise has not yet entered the packaging or shipment phases.
Please contact our Customer Care team if you would like to make changes to an existing order before the order enters the shipping queue.
When will I receive my order?
- Once your purchase has been completed, an e-mail confirmation will be sent to the email address that we have on file for you. This e-mail acts as an invoice and includes your order number.
- Once your order is placed, a standard processing time of up to 5-7 business days is required before the order is shipped out.
- Orders placed after 12:00 PM (GMT) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day. During peak periods, processing times may exceed 7 business days.
- Once your order has been shipped, you will receive an e-mail with your shipment information, allowing you to keep tabs on the progress of your delivery.
When will I receive my order?
- Once your purchase has been completed, an e-mail confirmation will be sent to the email address that we have on file for you. This e-mail acts as an invoice and includes your order number.
- Once your order is placed, a standard processing time of up to 5-7 business days is required before the order is shipped out.
- Orders placed after 12:00 PM (GMT) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day. During peak periods, processing times may exceed 7 business days.
- Once your order has been shipped, you will receive an e-mail with your shipment information, allowing you to keep tabs on the progress of your delivery.
How do I know the item will fit me?
In order to help find the best fit, the following information is available on every product page:
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A size conversion chart to help convert international sizes.
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Product-specific measurements (i.e., sleeve length, pant leg width, etc.).
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The size of the garment worn by the model, alongside their specific measurements can be requested.
Our Customer Care team is always available to answer any questions regarding measurements and fitting.
Are duties and taxes included?
The prices listed on individual product pages are calculated based on the location you are shopping from. In order to ensure you’re seeing the most accurate pricing, taxes, and delivery fees while you browse, make sure to select your shipping country.
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